Feedback comprises two ways of gathering user feedback data: directly via a user survey and indirectly via statistics by collecting user's session data.
At the end of a Saros session the user is sometimes asked to participate in a User Survey. This happens the first time when a user ends his first session and after that in an interval what can be configured by the user. He also has the option to turn this request on and off.
The statistical data about your Saros usage is gathered per session and submitted to us at the end of each session, if you gave us your permission. You can review and change these settings at any time by opening the Eclipse preferences at Window-> Preferences -> Saros -> Feedback.
What data IS collected
- The number of sessions you started.
- The time your last session lasted.
- Which write permissions (write-access, read only-access) you had and for how long.
- How many participants were in the session and for how long.
- The number of characters you wrote in this session.
- If you were the host of the session or not.
- Some general informations (Eclipse version, Java version, Saros version, Operating system)
- Your current feedback settings (enabled/disabled, interval)
- A random session ID, consisting of just a random number.
- A random user ID, consisting of a timestamp and a random number.
- The data throughput rate achieved during sync as KB/s.
What data is NOT collected
- Your Jabber user name or password
- Your IP address
- Any document content
Using a Pseudonym
Since we treat your data anonymous, we have no way of identifying you unless you choose so. You can identify yourself by setting a pseudonym in the preferences (Windows -> Preferences -> Saros -> Feedback -> Identify me using this pseudonym). Once you communicate this pseudonym we can look in the set of statistic information and retrieve your data. We created this possibility mainly for people which are collaborating with us and for our own debugging so that our statistical data on Distributed Pair Programming is not tainted. Yet we can also use this to delete your statistical data should you ever wish to do so.
Get in contact with us
There are different ways to help us improving Saros.
- Tell us how you like Saros by sending an email to
- Contact us directly via our web form
- Participate in one of our Saros User Surveys
- Submit a bug or feature request to our Bug-Tracker at SourceForge